Customer Service Representative I

Answer incoming and outbound calls to troubleshoot delivery issues and serve as the first point of contact for customers. Work within the TMS to trace loads, provide shipment updates, and set up routes and appointment scheduling. Complete requests with urgency, review and respond to emails, and promote additional services like Proof of Delivery. Act as a liaison between sales and account management, escalate problems, and provide feedback to enhance procedures. Develop relationships with customers and vendors to assure accurate, timely delivery while correcting issues immediately.