CUSTOMER SERVICE REPRESENTATIVE I
On-sitePhoenix, Arizona, United States
Job Summary
Greet travelers at the airport or city with a friendly smile and answer questions about ground transportation options. Direct guests to staging zones for their chosen modes while using handheld devices to log interactions and research information. Interact professionally with airport personnel, law enforcement, and drivers to ensure policy compliance, and report security concerns, incidents, or maintenance issues immediately. Perform cleaning duties to keep walkways and trash areas clear, and assist with parking and pickup directions as needed. Maintain a positive first impression by offering exceptional service and going the extra mile to support customers. Report equipment malfunctions for timely repairs and maximize profitability through high-quality interactions.
Required Qualifications
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Ability to work in various weather conditions
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