Customer Service Representative
On-site · Virginia Beach, Virginia, United States
Virginia Beach, Virginia, United StatesOn-siteFull TimeMid LevelNot SpecifiedUnknown
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Unknown
Job Summary
Full-time Customer Service Representative responsible for answering calls, verifying and updating CRM data (Service Titan), scheduling appointments, coordinating with field technicians, and handling inquiries via phone, chat, and email; requires 2+ years direct customer service experience, dispatch experience preferred, strong communication, ability to work evenings/weekends/holidays.
Required Qualifications
- Minimum of 2 years of direct experience providing excellent customer service over the phone
- Ability to multitask, update notes in CRM, and keep up with phone conversations within a fast-paced environment
- Previous dispatch experience is strongly preferred, including scheduling and coordinating field technicians based on availability, priority, service capacity, and daily technician KPIs
- Direct, hands-on experience with CRM software, specifically Service Titan (required)
- Positive, customer service-driven attitude
- Strong communication skills
- Ability and desire to work independently, come up with solutions, and know how to use your resources
- Must be eligible to work evenings, weekends, and holidays as scheduled
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