Customer Service Representative
On-site · Krakow, Łódź Voivodeship, Republic of Poland
Job Summary
Customer Service Representative responsible for managing the full order-to-cash lifecycle for EAME B2B customers, including order entry, delivery coordination, invoicing, and post-delivery support. Oversees order management, logistics coordination, customs/export documentation, and OTIF performance in SAP, coordinating with supply chain and internal stakeholders to ensure timely deliveries and proactive updates. Role emphasizes relationship-building, problem solving, and process optimization, with focus on export activities across Africa, the Middle East, Ukraine, and other regions, and leveraging tools like the customer portal.
Required Qualifications
- Bachelor’s degree in Communications, Logistics, Marketing, Finance, or a related field
- Experience in export operations, customer service, or international order processing; experience with non-EU and Arabic-speaking markets is a strong advantage
- Familiarity with Order-to-Cash processes and concepts such as Incoterms and various payment methods
- Solid knowledge of SAP and Excel
- Flexibility to support diverse markets, with a focus on export activities across Africa, the Middle East, Ukraine, and other regions
- Excellent communication and stakeholder management skills, with the ability to build strong relationships and influence others
- Strong problem-solving skills, attention to detail, and a service-oriented mindset
- Proactive team player with the ability to work independently
- Resilient under pressure, with the ability to manage multiple priorities with high accuracy
- Strong cultural awareness when working with international customers
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