Customer Service Representative
$43,680–$47,840 year
On-siteFife, Washington, United States
Job Summary
Consistently provide the highest level of customer service to new and existing clients by responding to incoming phone calls in a prompt, courteous manner. Direct calls to verify scheduling accuracy, create thorough documentation for technicians, and conduct follow-up calls to assist with online scheduling. Proficiently resolve issues as they arise and offer referrals for services outside our scope while meeting monthly metrics. Comfortable prospecting and conducting outbound calls to drive business growth. Embrace training opportunities and engage in team building activities. Report directly to the Call Center Manager in our locally owned Pierce and King county business.
Required Qualifications
- High school diploma, or equivalent
- 2 years experience as a customer service rep in a Call Center environment
- Must love people and helping people
- Must be reliable with minimal absences
- Must be comfortable with high pressure environments
- Must be able to deliver a premium level of customer service
- Must be willing to embrace training opportunities
- Must be comfortable with prospecting and conducting outbound calls
- Must meet monthly metrics
- Must be available for on call shifts
- Must be able to handle occasional outdoor exposure
Desired Qualifications
- Ability to defuse situations with disgruntled customers
- Driven and self starter work ethic
- Experience in outbound calling
- Experience with Service Titan
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