Customer Service Representative
$33,280–$37,440 year
On-siteOak Brook, Illinois, United States
Job Summary
Answer inbound and outbound calls to customers and delivery teams regarding orders, deliveries, service issues, and follow-ups. Assist with questions, complaints, and delivery-related issues while researching, resolving problems, or escalating as needed. Provide accurate order and delivery status updates, monitor progress, and communicate delays to both customers and internal teams. Document interactions, update systems, complete daily reports, and respond to emails and vendor inquiries regarding damaged products or replacements. Maintain a professional, customer-focused approach while handling high call volumes with limited supervision. Multiple shifts available.
Required Qualifications
- Strong verbal and written communication skills
- Excellent customer service, problem-solving, and active listening skills
- Ability to professionally handle customer complaints and escalations
- Ability to multitask and navigate multiple computer systems while assisting customers
- Strong attention to detail and organizational skills
- Dependable, accountable, and able to work effectively with limited supervision
Desired Qualifications
- Previous call center or customer service experience preferred
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