Customer Service Representative

Respond promptly to customer inquiries via phone, email, and chat while resolving complaints and providing accurate product information. Document interactions, follow up to ensure issue resolution, and collaborate with team members to improve service processes. Identify customer needs, assist with informed decisions, and escalate complex issues as necessary. Maintain a positive, empathetic attitude, adhere to company policies, and participate in training sessions to enhance skills. Join the fast-paced team at Howell Chase Heating & Air Conditioning, where performance-based pay complements hourly rates. Experience in Service Titan or home service dispatching is preferred.