Customer Service Representative | Hotel Reservations Specialist
Remote · Southfield, Michigan, United States or New York City, New York, United States
Southfield, Michigan, United States or New York City, New York, United StatesRemoteFull TimeMid LevelHigh School Or EquivalentUnknown
Type
Full Time
Level
Mid Level
Education
High School Or Equivalent
Company size
Unknown
Job Summary
The Hotel Reservations Specialist is responsible for managing the hotel booking process for customers, ensuring a high level of service and accuracy. This role requires answering incoming calls, assisting with reservations, and maintaining customer satisfaction with an emphasis on warm service and attention to detail. Candidates should possess strong interpersonal skills and previous experience in customer service or hospitality.
Required Qualifications
- High school diploma or equivalent required
- Basic understanding of clerical and administrative procedures
- Excellent written and verbal communication skills
- Active listening and interpersonal skills
- Excellent attention to detail and accuracy in data entry
Desired Qualifications
- Experience in customer service and hospitality environments
- 1-2 years of related experience is required
- 3-5+ years of related experience preferred
- Familiarity with booking systems
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