Customer Service Representative – Hospitality, Telecom & Entertainment Accounts
On-site · Cairo, Cairo, Egypt
Job Summary
Customer Service Specialist for on-site Cairo role focused on assisting customers, resolving inquiries, and delivering professional, empathetic support via phone and email. Responsibilities include answering questions, resolving issues in a calm and friendly manner, maintaining accurate interaction records, and collaborating with the team to ensure high customer satisfaction. Requires clear communication (English level B2-C1) and flexibility for night and overnight shifts; prior call center experience is advantageous but not mandatory.
Required Qualifications
- Prior experience in a call center is advantageous but not mandatory.
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