Customer Service Representative
On-siteGlobe, Arizona, United States
Globe, Arizona, United StatesOn-siteFull TimeLicense Or Certification
Full TimeLicense Or Certification
Job Summary
Answer telephones, collect demographic and insurance information, and schedule various appointments as the first point of contact for patients. Perform accurate typing and maintain confidentiality while following oral and written directions. Work with minimal supervision, managing multiple telephone lines and electronic health records with strong organizational skills. Must obtain a fingerprint clearance card and pass a background check. Bilingual English/Spanish and medical experience preferred. Join Horizon Health and Wellness, Inc., serving central and southern Arizona for over 40 years.
Required Qualifications
- High School diploma or GED
- Education and/or experience equivalent to a minimum of three (3) years in customer service
- Minimum of two (2) years of experience working in medical/behavioral health environment
- At least 21 years of age or older
- Excellent interpersonal and communication skills to maintain a positive and helpful attitude with customers, providers and clinic operations
- Ability to follow oral and written directions as they relate to the functions listed above
- Excellent organizational and time management skills
- Effective teamwork skills and the ability to meet deadlines and productivity standards
- Strong written and verbal communication skills
- Knowledge of telephone etiquette and experience handling multiple telephone lines
- Ability to maintain confidentiality
- Detail oriented
- Proficient in use of computers, electronic health record and software programs
- Valid drivers license, home/Cell phone and reliable transportation
- Ability to work accurately and with minimal supervision
- Must obtain and maintain a Fingerprint clearance card and pass a background check
Desired Qualifications
- Bilingual English/Spanish
- Insurance and medical experience
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