Customer Service Representative
$37,440,000–$45,760,000 year
On-siteTroy, Michigan, United States
Job Summary
Answer inbound calls using approved scripts, accurately enter and maintain customer records, and promptly respond to voicemails, emails, and marketing leads. Notify dispatch of canceled appointments to maximize schedule efficiency and make outbound calls to VIP Maintenance Plan members to schedule prepaid visits. Resolve customer questions and concerns professionally, escalating issues as appropriate, while ensuring all documentation, forms, and payments are completed and submitted on time. Collaborate with dispatch, technicians, and management to deliver an exceptional customer experience. Work Monday through Friday with occasional Saturdays, meeting daily key tracking indicators and submitting weekly performance updates.
Required Qualifications
- 1–2 years of experience in a call center or customer-facing administrative role
- Excellent verbal and written communication skills
- Attention to detail and organizational skills
- Ability to multitask and remain calm under pressure
- Customer-first mindset with a proactive, solution-oriented approach
Desired Qualifications
- Proficient in Microsoft Office and/or Service Titan experience is a plus
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