Customer Service Representative

Conduct paying and receiving functions for customers, including deposits, withdrawals, cashier's checks, transfers, and loan payments. Provide high-level customer service by answering telephone inquiries regarding transactions, account status, charges, and interest, while referring difficult questions to supervisors. Maintain favorable relations by assisting with debit card inquiries, safe deposit box access, and processing incoming mail transactions. Ensure assigned cash balances are secure and within drawer limits, verifying currency and reconciling discrepancies. Promote bank products through needs identification and participate in retail product campaigns. Support other bank activities as requested within the team.