Customer Service Representative (Hiring Immediately)
On-siteSan Fernando, Central Luzon, Philippines
San Fernando, Central Luzon, PhilippinesOn-siteFull TimeHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Manage inbound calls, chats, and emails with professionalism while resolving product, process, and basic technical inquiries to achieve first-contact resolution. Identify customer needs and offer relevant product or service solutions, researching and collaborating with internal teams to troubleshoot and resolve issues. Document interactions accurately, maintain data confidentiality, and stay updated through ongoing training to uphold service standards and meet performance goals in a fast-paced environment. Complete a full application including screening questions and a pre-employment test to be considered.
Required Qualifications
- 18 years or older
- high school diploma or equivalent
- Excellent written and verbal communication skills
- Strong problem-solving, conflict resolution, and troubleshooting abilities
- Ability to type 20+ WPM
- navigate multiple systems confidently
- Proficiency with Microsoft Office
- familiarity with Windows operating systems
- Reliable, punctual, and motivated with a strong work ethic
- Customer-first mindset: empathetic, patient, and responsive
- Ability to multi-task, self-manage, and adapt in a fast-paced setting
- Team-oriented with a positive, professional attitude
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
- up to forty (40) pounds
Desired Qualifications
- 1+ year in customer service, contact center, help desk, technical support, inside sales, or back-office roles
- Experience handling government or enterprise accounts
- Knowledge of CRM tools or call center systems
Additional Requirements
- Must be authorized to work in the country where the job is based
- Subject to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
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