Customer Service Representative (Hiring Immediately)
$14,560–$29,120 year
On-siteSavannah, Georgia, United States
Job Summary
Manage inbound calls, chats, and emails with professionalism and empathy while resolving product, process, and basic technical inquiries to achieve first-contact resolution. Identify customer needs and offer relevant product or service solutions, then research, troubleshoot, and collaborate with internal teams to resolve complex issues. Document customer interactions accurately and maintain data confidentiality while staying updated through ongoing training and knowledge resources. Uphold service standards and meet performance goals in a fast-paced environment. Complete a full application including screening questions and a brief pre-employment test. Submit to a LEVEL II background and/or security investigation, drug screening, and comply with physical requirements involving extended computer use.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Excellent written and verbal communication skills
- Strong problem-solving, conflict resolution, and troubleshooting abilities
- Ability to type 20+ WPM
- Ability to navigate multiple systems confidently
- Proficiency with Microsoft Office
- Familiarity with Windows operating systems
- Reliable, punctual, and motivated with a strong work ethic
- Customer-first mindset: empathetic, patient, and responsive
- Ability to multi-task, self-manage, and adapt in a fast-paced setting
- Team-oriented with a positive, professional attitude
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- 1+ year in customer service, contact center, help desk, technical support, inside sales, or back-office roles
- Experience handling government or enterprise accounts
- Knowledge of CRM tools or call center systems
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
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