Customer Service Representative (Hiring Immediately)
$27,248,000–$35,880,000 year
On-siteDallas, Texas, United States
Dallas, Texas, United StatesOn-siteFull Time$27,248,000–$35,880,000 yearLarge
Full TimeLarge
Job Summary
Manage inbound calls, chats, and emails with professionalism while resolving product, process, and basic technical inquiries to achieve first-contact resolution. Identify customer needs, offer relevant product or service solutions, and research with internal teams to troubleshoot complex issues. Document interactions accurately, maintain data confidentiality, and stay updated through ongoing training to meet performance goals in a fast-paced environment. Interact with hundreds of customers weekly across commercial and public sector clients to ensure a best-in-class experience.
Required Qualifications
- Must be 18 years or older with a high school diploma or equivalent
- Excellent written and verbal communication skills
- Strong problem-solving, conflict resolution, and troubleshooting abilities
- Ability to type 20+ WPM and navigate multiple systems confidently
- Proficiency with Microsoft Office and familiarity with Windows operating systems
- Reliable, punctual, and motivated with a strong work ethic
- Customer-first mindset: empathetic, patient, and responsive
- Ability to multi-task, self-manage, and adapt in a fast-paced setting
- Team-oriented with a positive, professional attitude
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- 1+ year in customer service, contact center, help desk, technical support, inside sales, or back-office roles
- Experience handling government or enterprise accounts
- Knowledge of CRM tools or call center systems
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to drug screening
- Must be willing to submit up to a LEVEL II background and/or security investigation
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