Customer Service Representative
On-siteKingston, Kingston, Jamaica
Kingston, Kingston, JamaicaOn-siteFull TimeMid LevelHigh School Or Equivalent
Full TimeMid LevelHigh School Or Equivalent
Job Summary
Handle inbound customer inquiries focusing on billing and service questions; identify customer needs through active listening and provide consultative solutions, including upsell and upgrade/downgrade recommendations. Own the issue, research products/services across multiple systems, document interactions and outcomes, and resolve problems to deliver an exceptional customer experience. Maintain awareness of key performance indicators through regular coaching sessions and contribute to a positive, customer-centric service environment.
Required Qualifications
- 18 years of age or older
- CXC/CAPE with at least 3 subjects including English A (City & Guilds English Lvl 3 accepted)
- Ability to work in Kingston
- Flexibility to work any 8-hour shift within a 24-hour period
- At least 6 months of Sales/Customer Service experience and 6 months BPO/Call Center experience
- Experience troubleshooting issues and owning the resolution for customers
- Excellent English communication skills, both oral and written
- Computer savvy with multiple monitors
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