Customer Service Representative
$42,910–$54,500 year
On-site · Sudbury, Massachusetts, United States
Job Summary
The Customer Service Representative delivers outstanding service by efficiently handling inquiries and complaints via multiple channels, including phone, email, and in-person interactions. This role involves engaging with walk-in customers, providing timely product information, resolving issues, and maintaining accurate customer records. The ideal candidate is proactive, customer-focused, and tech-savvy, possessing strong interpersonal skills and a positive attitude that aligns with the company culture. Responsibilities include collaborating with sales, drivers, and warehouse teams, processing transactions using ERP systems, and contributing to sales growth by identifying new opportunities. Bilingual (English/Spanish) skills are preferred to enhance customer experience.
Required Qualifications
- Proven customer service and phone handling experience
- Familiarity with CRM systems and ERP platforms for order entry and cash transactions
- Strong interpersonal skills with a team-oriented, safety-conscious mindset
- Demonstrated ability to support sales and identify new opportunities
- Valid driver’s license, clean driving record, and reliable transportation
- Authorized to work in the U.S. without sponsorship
- Able to pass background checks and drug screening
- Bilingual (English/Spanish) preferred
- Intermediate ERP system skills for transaction management
- Experience in B2B relationship management within building materials distribution
Desired Qualifications
- Proven sales and customer support experience
- Strong communication, presentation, and active listening skills
- Skilled in multitasking, prioritization, and time management
- Proficient in CRM and ERP systems for tracking and transactions
- Effective problem-solving and collaboration across departments
- Strong product knowledge and interest in building materials
- Bilingual (English/Spanish) preferred, other languages a plus
- Analytical mindset with ability to interpret sales data
- Committed to continuous learning and professional growth
Additional Requirements
- Authorized to work in the U.S. without sponsorship
- Able to pass background checks and drug screening
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