Customer Service Representative
$31,200–$31,200 year
On-siteRaleigh, North Carolina, United States
Job Summary
Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person while providing product information and resolving issues efficiently. Engages walk-in customers with exceptional counter sales support and collaborates with sales, drivers, and warehouse teams to ensure timely order fulfillment. Manages phone inquiries professionally, processes transactions in the ERP system, and contributes to sales growth by identifying new opportunities. Upholds company values, ensures compliance, and uses bilingual (English/Spanish) skills to enhance customer experience and expand reach.
Required Qualifications
- Proven customer service and phone handling experience
- Active listening skills
- Familiarity with CRM systems
- Familiarity with ERP platforms for order entry and cash transactions
- Strong interpersonal skills
- Team-oriented mindset
- Safety-conscious mindset
- Demonstrated ability to support sales and identify new opportunities
- Positive, motivated attitude
- Alignment with the 'Make Money and Have Fun' culture
- Valid driver's license
- Clean driving record
- Reliable transportation
- Authorization to work in the U.S. without sponsorship
- Ability to pass background checks
- Ability to pass drug screening
- High school diploma or equivalent
- 1-2 years of customer service experience
- Clear verbal communication
- Clear written communication
- Ability to lift up to 20 pounds
- Bilingual (English/Spanish)
- Associate's or bachelor's degree in communications or business management
- Analytical mindset with ability to interpret sales data
- Committed to continuous learning and professional growth
- Customer Focus competency
- Effective Communication competency
- Sales Acumen competency
- CRM & ERP Proficiency competency
- Team Collaboration competency
- Problem Solving competency
- Time Management competency
- Innovation & Learning competency
- Trust & Integrity competency
- Cultural Fit competency
Desired Qualifications
- Proven sales and customer support experience
- Strong communication, presentation, and active listening skills
- Skilled in multitasking, prioritization, and time management
- Proficient in CRM and ERP systems for tracking and transactions
- Strong product knowledge and interest in building materials
- Bilingual (English/Spanish) preferred
- Other languages a plus
- Minimum Education: Associate's or bachelor's degree in communications or business management
- Associate's or bachelor's degree in communications or business management
- Analytical mindset with ability to interpret sales data
- Committed to continuous learning and professional growth
- Valid driver's license, clean record, and reliable transportation
- Authorization to work in the U.S. without sponsorship
- Ability to pass background checks and drug screening
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.