Customer Service Representative
$50,000–$75,000 year
On-site · Louisville, Kentucky, United States
Job Summary
The Customer Service Representative engages directly with walk-in customers and provides exceptional service through both phone and in-person interactions. Responsibilities include handling inquiries and complaints, maintaining customer records, and managing orders using the ERP system. Candidates should exhibit strong relationship-building skills and proficiency in CRM and ERP platforms. A high school diploma is required, with preferred qualifications including an associate's or bachelor's degree and experience in B2B relationship management. Bilingual skills (English/Spanish) are preferred, aligning with the company's focus on customer satisfaction and sales support.
Required Qualifications
- Proven customer service and phone handling experience
- Familiarity with CRM systems and ERP platforms for order entry and cash transactions
- Strong interpersonal skills with a team-oriented, safety-conscious mindset
- Demonstrated ability to support sales and identify new opportunities
- Positive, motivated attitude aligned with the 'Make Money and Have Fun' culture
- Valid driver’s license, clean driving record, and reliable transportation
- Authorized to work in the U.S. without sponsorship
- Able to pass background checks and drug screening
- Bilingual (English/Spanish) preferred
- Intermediate ERP system skills for transaction management
- Experience in B2B relationship management within building materials distribution
Desired Qualifications
- Proven sales and customer support experience
- Strong communication, presentation, and active listening skills
- Skilled in multitasking, prioritization, and time management
- Proficient in CRM and ERP systems for tracking and transactions
- Effective problem-solving and collaboration across departments
- Strong product knowledge and interest in building materials
- Bilingual (English/Spanish) preferred, other languages a plus
- Analytical mindset with ability to interpret sales data
- Committed to continuous learning and professional growth
Additional Requirements
- Authorized to work in the U.S. without sponsorship
- Able to pass background checks and drug screening
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