Customer Service Representative
On-site · Indianapolis, Indiana, United States
Job Summary
Deliver outstanding customer service by handling inquiries and complaints via phone, email, and in-person while providing product information, resolving issues, and maintaining accurate customer records. Engage walk-in customers with counter sales support and collaborate with sales, drivers, and warehouse teams to ensure timely order fulfillment. Manage phone inquiries professionally, process transactions in the ERP system, and contribute to sales growth by identifying new opportunities. Uphold company values, ensure compliance, and leverage bilingual English/Spanish capabilities to enhance the customer experience and expand reach. Coordinate with internal teams—sales, logistics, and warehouse—to support business growth and operational efficiency. This is an on-site role based in Indianapolis, requiring strong communication, problem-solving, and the ability to thrive in a dynamic environment.
Required Qualifications
- Proven customer service and phone handling experience
- Familiarity with CRM systems and ERP platforms for order entry and cash transactions
- Strong interpersonal skills and teamwork
- Authorized to work in the U.S. without sponsorship
- Bilingual (English/Spanish) preferred
- Intermediate ERP system skills for transaction management
- Experience in B2B relationship management within building materials distribution
- Minimum Education: high school diploma or equivalent
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