Customer Service Representative - Helpdesk
Remote · Salisbury, England, United Kingdom
Salisbury, England, United KingdomRemoteFull TimeEntry LevelNot SpecifiedMedium
Type
Full Time
Level
Entry Level
Education
Not Specified
Company size
Medium
Job Summary
Customer Service Representative on Castles Technology Helpdesk responsible for remote technical support of payment terminals, handling customer inquiries via telephone and email, owning issue resolution, maintaining customer records, meeting performance targets, contributing to continuous improvement, and supporting other departments (e.g., Dispatch). Focus on delivering exceptional service and effective problem solving in a remote Helpdesk context.
Required Qualifications
- Minimum of 1 years experience working within a telephone based customer service team
- Proficient with Microsoft Office applications (Word, Excel, Outlook)
- Clear, confident verbal and written communication
- Ability to work under pressure within a fast-paced Technical Helpdesk
- Remote analysis and problem solving
- Flexibility to meet fluctuating demands of customers
- Team player with ability to escalate cases appropriately
- Experience providing customer service via telephone and email
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