Customer Service Representative
$45,760–$54,080 year
On-siteGainesville, Florida, United States or Gainesville, Virginia, United States
Job Summary
Manage inbound and outbound communications for new and existing customers, ensuring every inquiry is addressed promptly. Track messages, follow up on order status, and provide shipping information and delivery updates. Make outbound calls to follow up on quotes, orders, and sales opportunities while proactively identifying needs to recommend products. Resolve concerns, complaints, and product issues quickly, maintaining accurate customer records and communication history. Collaborate with warehouse, production, and sales teams to communicate availability and delivery schedules. Identify recurring trends and communicate improvement opportunities to management.
Required Qualifications
- 1–2 years of customer service experience
- Experience working with Project Managers, contractors, or construction professionals
- Strong customer service, relationship-building, and communication skills
- Proven ability to handle a high volume of inbound and outbound customer calls
- Sales-minded with the ability to recognize opportunities to upsell and close business
- Strong organizational skills with the ability to prioritize multiple tasks
- Proficiency with Microsoft Office (Word, Excel, Outlook)
- Exceptional telephone etiquette and active listening skills
- Strong attention to detail with excellent follow-through
- Takes ownership of customer requests from start to finish, ensuring every customer receives a timely response and exceptional service
- Must be able to sit and work at a computer for extended periods throughout the workday
- Must be able to occasionally lift and carry office materials or product samples weighing up to 25 lbs
Desired Qualifications
- Experience working with Project Managers, contractors, or construction professionals preferred
- Experience with NetSuite is a plus
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