Customer Service Representative
On-sitePennsylvania, United States or Holmdel, New Jersey, United States
Job Summary
Answer incoming phone inquiries from Members, Providers, and Agents while pulling and reviewing information in the customer relations management system. Escalate calls to different partners based on standard procedures and respond to customer-submitted support requests as needed. Organize daily activities to exceed published production, quality, and identified goals, assisting the supervisor with communicated tasks. Address all product-related questions politely and promptly, identifying ways to improve support provided to customers. Work collaboratively across multiple functional departments, memorizing product specifications and performing demonstrations that engage and inspire.
Required Qualifications
- High school diploma or similar
- Prior phone customer service experience
- Experience working with CRM technologies to track interactions
- Articulate and able to perform demonstrations that engage and inspire
- Deadline-driven, and willing to work additional hours
- Sound technical knowledge
- The ability to multitask effectively
- Superb verbal and written communication skills, as well as great telephone etiquette
- The ability to memorize details like product specifications
- The ability to work independently and as part of a team
- A strong growth mindset
- English proficiency
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