Customer Service Representative

Receive requests from multiple sources including phone, fax, e-Commerce, and in-person, then complete necessary processes for equipment services. Coordinate home equipment service requests with Dispatch for prompt delivery while assisting all internal and external customers in a professional manner. Engage in active listening to confirm information, clarify details, and diffuse angry customers as needed. Provide customers with product and service information, verify medical necessity, insurance coverage, and physician orders for all insurance-assigned services. Follow policy and work instructions to ensure the Billing Department has correct paperwork for insurance claims. Maintain current knowledge on Medicare, Medicaid, and third-party payor sources. Make sales or recommendations for products or services that complement client needs as applicable.