Customer Service Representative

Conduct customer service as the first point of contact for internal and external clients, handling orders, inquiries, complaints, and troubleshooting equipment issues. Receive requests via phone, fax, e-Commerce, or in-person, then coordinate home equipment service requests with Dispatch for prompt delivery. Engage in active listening to confirm information and diffuse angry customers while providing product and service details. Verify medical necessity, insurance coverage, and physician orders for assigned services, ensuring correct paperwork is submitted to the Billing Department. Maintain knowledge of Medicare, Medicaid, and third-party payors while meeting department metrics. Greet store visitors, keep the showroom and shelf inventory clean and organized, and make sales recommendations for complementary products as applicable.