Customer Service Representative

Customer Service Representative at Hart Medical Equipment that serves as the first point of contact for customers. Responsibilities include greeting customers, active listening, answering questions, taking orders, handling complaints, and diffusing difficult interactions. After competency approval, the role covers examining, interviewing, measuring patients to determine appliance needs, fitting and testing orthotic and prosthetic devices, and instructing patients in use and care. The position requires maintaining patient records, coordinating with physicians for specifications, processing service requests from multiple channels, verifying insurance and medical necessity, and staying current on Medicare/Medicaid/third-party payor processes. Strong emphasis on customer service, attention to detail, data entry, and ability to operate in a fast-paced environment, with opportunities to provide product and service recommendations.