Customer Service Representative

Conduct home care equipment sales and service by receiving requests via phone, fax, e-Commerce, and in-person channels. Coordinate delivery with Dispatch, verify medical necessity and insurance coverage, and process paperwork for the Billing Department. Assist internal and external customers professionally while maintaining showroom inventory and rotating shelf stock. Engage in active listening to clarify information and diffuse angry customers, making product recommendations to complement client needs. Maintain current knowledge of Medicare, Medicaid, and third-party payors to ensure accurate billing. Work in a fast-paced environment while meeting department metrics.