Customer Service Representative, H&B

Manage end-to-end Order-to-Cash activities to ensure timely order fulfilment for B2B customers. Process domestic, export, and consignment orders, including order entry, confirmation, invoicing, and delivery follow-up. Coordinate with internal teams to resolve order fulfilment and operational issues. Prepare and manage required order and delivery documentation. Process credit and debit notes related to orders and customer complaints. Handle customer complaints and service cases related to sales orders. Respond to customer inquiries accurately and within agreed timelines. Maintain strong working relationships with internal and external stakeholders. Support internal and external audits when required.