Customer Service Representative
On-siteMaringouin, Louisiana, United States
Job Summary
Greet walk-in customers and manage phone inquiries with professionalism, resolving issues using available systems and resources. Explain bank products and services, defining advantages, limitations, and associated regulations while matching client needs with appropriate referrals. Establish new customer identification, process account openings, and assist with document preparation and safe deposit box access. Maintain strict confidentiality of client information and adhere to internal controls, fraud prevention guidelines, and branch operations policies. Provide technical support for online banking and offer teller relief when needed. Work independently in a fast-paced environment to meet branch business and referral goals while completing annual compliance training.
Required Qualifications
- Exceptional listening skills and attention to detail in order to discern client needs
- Reason and react quickly in order to formulate solutions and provide personalized client service
- Demonstrate empathy with client concerns
- Consistently handle a large volume of calls, deal with stressful situations, remain calm under pressure, and act in the Bank's self-interest
- Courtesy, tact and diplomacy are essential elements of this position
- Superior verbal communication skills to converse intelligently, clearly and understandably over the telephone with clients and co-workers
- Strong written communication skills to accurately document and track the status of issues and respond to professional communications
- Works independently, with minimum supervision, in a fast-paced environment
- Strong organizational skills that enable multiple tasks to be balanced
- Independent decision-making ability within defined guidelines
- Makes efficient use of time despite frequent interruptions and utilizes downtime to learn more about bank products and services
- Works well in a group setting and maintains a courteous and professional demeanor
- Adapts quickly to change and remains flexible
- Demonstrates effective teambuilding skills and contributes ideas and suggestions that benefit the Bank and customers
- Regular and reliable attendance and punctuality is essential
- Maintains vast knowledge about the bank through ongoing training, self-study, and career development
- Ability to lift files, open filing cabinets and bend or stand on a step stool as necessary
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