Customer Service Representative
$37,648–$37,648 year
On-siteMississauga, Ontario, Canada
EXPIREDMississauga, Ontario, CanadaOn-siteFull Time$37,648–$37,648 yearSenior LevelLarge
Full TimeSenior LevelLarge
Job Summary
Respond to inbound calls, chat, and email inquiries while listening to customer needs and resolving issues with compassion. Accurately enter data, follow scripts, and maintain records in a fast-paced environment supporting over 400 retail locations. Meet call center metrics by multi-tasking, adapting to change, and independently problem-solving customer concerns across phone, social media, and other channels. Utilize call center technologies and Microsoft Office tools to provide solutions that fit customer requirements. Adhere strictly to all company policies and procedures.
Required Qualifications
- Experience in a customer-facing measured work/call center environment
- Excellent written and oral communication skills
- Achievement and results-oriented individual with a positive attitude and attention to detail
- Ability to quickly problem solve and identify customer's needs
- Empathetic, compassionate and operate with integrity
- Proficient with Microsoft office software (Excel, Word, and Outlook)
- Strong keyboarding skills
- Ability to learn and master new software programs
- Ability to multi-task, adapt to change in a fast-paced environment
- Ability to work independently (self-motivated)
- Must successfully pass a criminal background check
- Must successfully pass a credit check
- Must successfully pass validation of their work experience
Desired Qualifications
- Skill in the use of computer and telephone-related software
- Basic knowledge of Microsoft Office
- Basic knowledge of internet and intranet search tools
- Basic knowledge of call center technologies
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