Customer Service Representative

Welcome customers in person, over the phone, and via email to build strong relationships and interview them for appropriate financial and leasing solutions. Transparently communicate lease terms, educate clients on credit-building, and maximize sales through cross-selling. Manage accounts by opening new files, updating records, processing payments, and monitoring overdue balances while conducting collection activities with empathy. Perform administrative duties to secure contract information, evaluate financial status, and coordinate delivery paperwork. Uphold merchandising standards by assisting with showroom setup, tracking inventory, and maintaining a clean, organized store environment. Assemble and disassemble electronics and furnishings as needed, while performing out-of-store duties such as merchandise delivery and other assigned tasks.