Customer Service Representative
$48,100–$96,200 year
On-siteWest Des Moines, Iowa, United States
Job Summary
Communicate with customers to identify needs, inquiries, and complaints, then provide effective solutions and explanations regarding products and services. Take orders, process bills and payments, and collect personal details while maintaining accurate records of interactions and complaints. Analyze and improve the effectiveness of customer service practices, ensuring compliance with company rules and regulations. Identify and research solutions for product and service issues to ensure customer satisfaction. Timely respond to inquiries and assist with daily buying and sales transactions. Requires a high school diploma, strong communication skills, problem-solving ability, and a driver's license with a vehicle.
Required Qualifications
- High school diploma or GED
- Solid understanding of basic customer service principles and methods
- Exceptional communication and customer service skills
- Strong and effective problem-solving
- Adaptability and patience
- Excellent time management
- Drivers License
- Vehicle
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.