Customer Service Representative

Manage incoming calls, messages, billing questions, and policy updates while guiding policyholders through coverage needs and delivering recommendations. Resolve customer concerns to ensure a positive experience and identify cross-selling opportunities by staying informed about GEICO's products. Maintain a positive customer experience through meaningful interactions while adhering to Key Performance Indicators and measurable goals. Requires an active Personal Lines or Property & Casualty license and availability for evenings, weekends, and holidays. Complete in-office training followed by an 80% on-site, 20% off-site schedule.