Customer Service Representative
On-site · Springfield, Pennsylvania, United States
Job Summary
The Customer Service Representative role focuses on delivering excellent service to policyholders, handling billing questions, making policy changes, and providing recommendations. Responsibilities include managing customer interactions positively, scheduling appointments for the sales team, assisting with administrative tasks, and working in a fast-paced environment. Candidates must have a PA Personal Lines Insurance License or Property and Casualty License, prior customer service/sales experience, and solid computer skills.
Required Qualifications
- Must possess a PA Personal Lines Insurance License or Property and Casualty License
- Prior customer service/sales experience
- Strong attention to detail, time management, and decision-making skills
- Experience working in a fast-paced, high volume call center
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