Customer Service Representative
$312,000,000–$416,000,000 year
On-sitePetaling Jaya, Selangor, Malaysia
Job Summary
Manage existing customer accounts through timely communication while handling enquiries, service requests, and operational updates. Execute end-to-end logistics operations including booking, documentation, shipment coordination, billing, and job completion. Ensure accurate data entry, verify cost allocations for invoicing, and prepare daily, weekly, and monthly operational and financial reports. Maintain compliance with customs, port, and international trade regulations while identifying workflow efficiency improvements. Collaborate with internal teams to support smooth logistics operations and ensure documentation accuracy for e-billing and dispatch.
Required Qualifications
- Bachelor's Degree or Diploma in Logistics, Supply Chain, Shipping or a related field
- At least 3-4 years of relevant experience in customer service, logistics or freight forwarding
- Office-based role; commute to Kelana Jaya, Petaling Jaya, required
- Strong knowledge of logistics and supply chain operations
- High attention to detail and accuracy
- Strong organizational and time management skills
- Ability to handle multiple tasks in a fast-paced environment
- Customer-focused mindset with strong problem-solving skills
- Ability to work independently and collaboratively in a team environment
- Proficient in English and Bahasa Malaysia, in written and spoken communication
Desired Qualifications
- Experience in sea freight is preferred (Import + Export)
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