Customer Service Representative
On-siteNorth, South Carolina, United States
Job Summary
Manage inbound communications across phone, email, and digital platforms by answering calls professionally, gathering customer information, and routing requests to appropriate departments. Collect and accurately record client details into CRM systems and databases while scheduling appointments for Project Consultants based on availability and service needs. Adhere to established Standard Operating Procedures and approved phone scripts to ensure consistent service quality and maintain high key performance indicators. Provide administrative support to the Office Manager and Lead CSR, ensuring seamless coordination across departments while following all company safety rules and operating guidelines.
Required Qualifications
- High school diploma
- Additional training or coursework in accounting, communication, IT, billing, and collections
- Minimum of 1 year in administrative support function
- Construction experience is a plus
- Strong 4-function math skills: addition, subtraction, multiplication, and division
- Demonstrated computer skills
- Familiarity with QuickBooks
- Familiarity with a service-oriented CRM system
- Excellent customer service skills, including the ability to keep calm and be clear with challenging customers, staff, and vendors
- The perseverance to keep pursuing solutions even when customers, staff, or vendors are not cooperative
- Strong oral and written communications skills when interacting with customers, staff, management, or vendors
- Strong abilities to multi-task, prioritize activities, and react quickly to changing information
- A valid driver's license with no restrictions on driving for company-related business
- A reliable mode of transportation to ensure a prompt start to the working day
- Honesty
- Integrity
- Accuracy
- High standards
- Fairness
- Good listening and time management skills
- Strong analytical and problem-solving skills with an emphasis on quantitative methods
- Solid working knowledge of federal, state, and local laws and regulations related to the selling, providing, and invoicing of construction services
- No restrictions or requirements preventing the ability to work in the US for any US company
- The ability to walk around an office
- The ability to climb and descend stairs
- The ability to work in a seated position at a desk for hours at a time
- The ability to operate computers and phones
- The ability to open file cabinets
- The ability to bend/stand as necessary
- The ability to occasionally lift and carry up to 25 pounds
Desired Qualifications
- Construction experience
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