Customer Service Representative
On-site · Wilmington, Delaware, United States
Job Summary
Customer Service Representative role based in Wilmington, Delaware. Responsibilities include managing inbound communications across phone, email, web forms, text and other digital channels; gathering and recording customer information; directing call traffic; scheduling appointments for Project Consultants; adhering to SOPs; supporting KPI achievement; collaborating with Office Manager, Lead CSR, and other departments; providing administrative and cross-departmental support; and contributing to a positive team environment. Must have a high school diploma with related coursework, at least 1 year of administrative experience, proficiency with CRM systems and QuickBooks, strong math and communication skills, ability to multi-task, reliable transportation, and valid US work eligibility.
Required Qualifications
- A high school diploma with additional training or coursework in accounting, communication, IT, billing, and collections.
- A minimum of 1 year in administrative support function.
- Construction experience is a plus.
- Strong 4-function math skills: addition, subtraction, multiplication, and division.
- Demonstrated computer skills. Familiarity with QuickBooks and a service-oriented CRM system.
- Excellent customer service skills, including the ability to keep calm and be clear with challenging customers, staff, and vendors.
- The perseverance to keep pursuing solutions even when customers, staff, or vendors are not cooperative.
- Strong oral and written communications skills when interacting with customers, staff, management, or vendors.
- Strong abilities to multi-task, prioritize activities, and react quickly to changing information.
- A valid driver's license with no restrictions on driving for company-related business.
- A reliable mode of transportation to ensure a prompt start to the working day.
- Desirable personal traits including honesty, integrity, accuracy, high standards, fairness, and good listening and time management skills.
- Strong analytical and problem-solving skills with an emphasis on quantitative methods. Solid working knowledge of federal, state, and local laws and regulations related to the selling, providing, and invoicing of construction services.
- No restrictions or requirements preventing the ability to work in the US for any US company.
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