Customer Service Representative (Fully Remote)
$15,600–$16,640 year
Remote · Irving, Texas, United States or New York City, New York, United States
Irving, Texas, United States or New York City, New York, United StatesRemoteFull Time$15,600–$16,640 yearMid LevelHigh School Or EquivalentUnknown
Type
Full Time
Level
Mid Level
Education
High School Or Equivalent
Company size
Unknown
Job Summary
As a Customer Service Representative, you will be fully remote and responsible for answering inbound calls, providing customer service, and processing documents. The role requires strong communication skills and the ability to follow quality guidelines while maintaining call integrity. Preferred qualifications include established customer service expertise and proficiency with office equipment.
Required Qualifications
- High School Diploma or GED
- 2+ years of call center experience
- Must have at least 2 years consecutive with one employer
Desired Qualifications
- Ability to demonstrate customer service skills
- Ability to use and decipher file details
- Ability to use de-escalation techniques on calls
- Ability to pay attention to detail while on calls or processing files
- Ability to display manual dexterity in the use of a PC, phone, sorting, filing and other office equipment
- Ability to demonstrate good keyboard skills
- Ability to maintain patient confidentiality
- Ability to work independently, under pressure and within restricted timeframes
- Ability to adapt and thrive in a changing environment
- Ability to manage time effectively
- Ability to demonstrate a strong knowledge of customer service principles and practices
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