Customer Service Representative (Full-Time)
On-site · Branson, Missouri, United States
Job Summary
The Customer Service Representative is responsible for delivering high-quality customer service in the Contact Center or Theatre Box Office, assisting guests with information and reservations. Essential duties include addressing customer needs graciously, utilizing computer systems like Showtix and Talkdesk, effective communication with the team, timely completion of reservation tasks, and supporting the organization's culture. Candidates should demonstrate strong computer abilities, exceptional communication skills, and a problem-solving mindset in a fast-paced environment. Applicants must comply with identity and eligibility verification upon hire.
Required Qualifications
- Strong computer skills
- Solid typing skills
- Excellent written and verbal communication
- Excellent interpersonal skills
- Ability to remain calm and rational under pressure
- Willingness to learn and serve
- Ability to think critically and problem-solve
Additional Requirements
- In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States.
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