CUSTOMER SERVICE REPRESENTATIVE (Full-Time & Part-Time)
On-siteCape Town, Western Cape, South Africa
Cape Town, Western Cape, South AfricaOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Handle inbound and outbound contacts to resolve support issues, sell new products, and document customer claims while ensuring first call resolution. Listen to customers, research systems for missing information, and coordinate with departments to troubleshoot technical problems. Accurately process account management tasks and escalate complex issues to the managerial team as needed. Adhere to required scripts, policies, and procedures while complying with confidentiality standards. Attend meetings and training to stay updated on program knowledge and systems.
Required Qualifications
- National Senior Certificate (NSC) or an equivalent high school qualification.
- High school diploma or equivalent
- Experience with data-entry utilizing a computer
- The ability to read and speak English fluently
- Have a wired, high-speed internet connection (Download speed of 20Mbps+)
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Ability to work regularly scheduled shifts within our hours of operation including the training period.
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem solving and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
- Must be authorized to work in the country where the job is based.
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
- Must be willing to submit to drug screening.
Desired Qualifications
- One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to background and/or security investigation
- Must be willing to submit to drug screening
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