Customer Service Representative (FULL-TIME)
On-siteLas Cruces, New Mexico, United States
Las Cruces, New Mexico, United StatesOn-siteFull TimeHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Answer inbound customer inquiries professionally, resolve concerns through problem-solving, and troubleshoot basic technical and account-related issues. Process customer requests, maintain accurate account records, and utilize company systems to document interactions while following compliance requirements. Escalate complex concerns as needed and participate in ongoing training to achieve satisfaction and productivity goals. Maintain regular attendance and schedule adherence in a fast-paced, team-oriented environment. Comprehensive training and coaching are provided for career advancement.
Required Qualifications
- Must be at least 18 years of age
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Basic computer and data entry skills
- Ability to type at least 20 words per minute
- Familiarity with Microsoft Office Suite
- Strong customer service and problem-solving abilities
- Ability to work independently and collaboratively
- Reliable with excellent attendance
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
- Must be able to sit/stand for long periods while using a computer and telephone headset
- Must be able to operate a computer and other office equipment, including a phone, copier, and printer
- Must be able to move objects up to forty (40) pounds
Desired Qualifications
- One year of customer service, retail, hospitality, administrative, or contact centre experience
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