Customer Service Representative | Full-Time|

CSR role in dental clinic performing check-in/check-out, updating demographics and insurance data, verifying Medicaid, ensuring DMS presence and homeless/migrant status, answering multi-line phone, scheduling appointments, making reminder calls, collecting co-pays, directing patients to billing, organizing client charts, tracking no-shows, and processing self-pay through Medicaid; requires understanding of medical terminology and HIPAA, strong interpersonal/communication skills, proficiency with office software and scheduling tools, ability to work independently and in a team, and professionalism under pressure. The position focuses on delivering exceptional patient service in a collaborative Heritage Health environment with a comprehensive benefits package and a supportive culture.