Customer Service Representative (Full-Time)
On-siteLexington, Kentucky, United States
Lexington, Kentucky, United StatesOn-siteFull TimeAssociates DegreeLarge
Full TimeAssociates DegreeLarge
Job Summary
Assist the Service Center Manager by taking and delivering messages, prepare bills of lading and delivery receipts, and provide assistance to drivers. Handle customer inquiries regarding freight pickup requests, rate quotes, hot shipments, shipment tracing, and appointments while maintaining communication with external customers, internal staff, and interline companies. Perform data entry, freight reports, driver collect reports, and billing tasks as needed. Requires skillful Microsoft Office usage, excellent keyboarding, and experience with high-volume phone calls. Schedule includes 8 paid holidays and vacation.
Required Qualifications
- Skillful in Microsoft Office Programs
- Excellent keyboarding skills
- Has worked in a fast paced environment and has excellent attention to detail
- Experience with handling a high volume of phone calls
- Exceptional communication and customer service skills
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