Customer Service Representative (Full-Time)
RemoteEl Salvador, Northern Mindanao, Philippines
Job Summary
Make high-volume inbound and outbound auction-related calls using approved scripts, clearly explaining details, deadlines, and next steps. Document call outcomes and tenant responses accurately in the system while handling sensitive or escalated conversations with empathy and professionalism. Stay compliant with timelines, legal requirements, and internal policies, flagging trends, issues, or concerns to team leads. Complete multiple call attempts and follow required follow-ups, jumping in on additional outbound call projects as business needs shift. This full-time remote role in the self-storage industry offers a weekend bonus, training, and ongoing support within a collaborative environment.
Required Qualifications
- Previous call center, customer service or outbound calling experience (preferred)
- Strong verbal communication and active listening skills
- Ability to stay calm in high-stress or sensitive conversations
- Comfortable working independently and managing your time
- Basic computer skills and experience with CRM or call systems
- Sharp attention to detail—especially with documentation
- English language proficiency for CV/resume and video introduction
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