Customer Service Representative (Full-Time)
RemoteCosta Rica
Costa RicaRemoteFull Time
Full Time
Job Summary
Make high-volume inbound and outbound auction-related calls using approved scripts, clearly explaining details, deadlines, and next steps. Document call outcomes and tenant responses accurately in the system while handling sensitive or escalated conversations with empathy and professionalism. Complete multiple call attempts, follow required follow-ups, and flag trends, issues, or concerns to team leads. Stay compliant with timelines, legal requirements, and internal policies. Jump in on additional outbound call projects as business needs shift.
Required Qualifications
- Previous call center, customer service or outbound calling experience (preferred)
- Strong verbal communication and active listening skills
- Ability to stay calm in high-stress or sensitive conversations
- Comfortable working independently and managing your time
- Basic computer skills and experience with CRM or call systems
- Sharp attention to detail—especially with documentation
- Confident on the phone
- Cool under pressure
- English language proficiency for CV/resume and video introduction
Desired Qualifications
- Previous call center, customer service or outbound calling experience (preferred)
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