Customer Service Representative (Full-Time)
RemoteColombia
Job Summary
Make high-volume inbound and outbound auction-related calls using approved scripts, clearly explaining auction details, deadlines, and next steps. Document call outcomes and tenant responses accurately in the system while handling sensitive or escalated conversations with empathy and professionalism. Stay compliant with timelines, legal requirements, and internal policies, and flag trends, issues, or concerns to team leads. Complete multiple call attempts and follow required follow-ups, jumping in on additional outbound call projects as business needs shift. Submit your CV and video introduction in English, as applications in other languages will not be reviewed.
Required Qualifications
- Previous call center, customer service or outbound calling experience
- Strong verbal communication and active listening skills
- Ability to stay calm in high-stress or sensitive conversations
- Comfortable working independently and managing your time
- Basic computer skills and experience with CRM or call systems
- Sharp attention to detail—especially with documentation
- Confident on the phone
- Cool under pressure
- Make high-volume inbound and outbound auction-related calls using approved scripts
- Clearly explain auction details, deadlines, and next steps
- Document call outcomes and tenant responses accurately in the system
- Complete multiple call attempts and follow required follow-ups
- Handle sensitive or escalated conversations with empathy and professionalism
- Stay compliant with timelines, legal requirements, and internal policies
- Flag trends, issues, or concerns to team leads
- Jump in on additional outbound call projects as business needs shift
- CV/resume and video introduction submitted in English
Desired Qualifications
- Previous call center, customer service or outbound calling experience (preferred)
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