Customer Service Representative - Full Time
RemoteUnited States
Job Summary
Provide prompt, professional customer support via video calls using American Sign Language, live chat, and email to 360 Direct Video customers. Assist clients with troubleshooting, product education, and service access while escalating complex issues to technical teams. Maintain accurate records of interactions in the CRM and provide feedback on recurring issues. Collaborate with product developers and the Q&A team to ensure a seamless experience. Adhere to quality standards, including routine call observations and post-call surveys. Requires an ASL Proficiency Interview rating of 3 or higher, 1-2 years of support experience, and a high school diploma.
Required Qualifications
- ASL Proficiency Interview (ASLPI) rating of 3 or higher, or willingness to undergo and pass screening by our Quality Assurance Manager
- High school diploma or equivalent
- 1-2 years of experience in customer support, service, or a related field
- Excellent communication skills, both in ASL and written English
- Strong problem-solving skills and the ability to handle difficult situations with patience and professionalism
- Basic computer skills, including familiarity with CRM systems and video communication platforms
Desired Qualifications
- Experience working with the Deaf and Hard of Hearing community
- Knowledge of video communication technologies and their applications in customer support
- Experience in a tech support or help desk role
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