Customer Service Representative-FT- Lexington Main
On-site · Lexington, Kentucky, United States
Job Summary
Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues. Serve as the first point of contact for customers, representing City National Bank in a professional and helpful manner. Identify and assess customers' needs to recommend appropriate banking products and services. Process transactions accurately and efficiently, including deposits, withdrawals, and transfers. Educate customers on self-service options and assist with online and mobile banking inquiries. Maintain accurate customer records and documentation in compliance with banking regulations. Collaborate with internal teams to address complex customer issues and ensure prompt resolution.
Required Qualifications
- High school diploma or equivalent; college degree preferred.
- Previous customer service experience in a banking or financial institution is a plus.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Proficient computer skills and familiarity with banking software and systems.
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