Customer Service Representative - FT
$47,986–$47,986 year
On-siteSan Leandro, California, United States
Job Summary
Engage with customers via phone, email, and in-person interactions while guiding them through the showroom and assisting with product selection. Retrieve and bring product samples, accurately maintain contact information and transaction records, and follow up on quotes and sales opportunities. Process sales transactions, payments, and generate shipping orders and packing lists. Collaborate with the Sales Representative and maintain marketing materials. This role requires standing, lifting up to 70 lbs, and performing physical tasks like stooping and kneeling. A high school diploma and one year of customer service experience are required.
Required Qualifications
- High School Diploma or GED equivalency
- 1 or more years of customer service experience
- Excellent oral and written communication skills
- Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards
- Ability to demonstrate strong organizational and problem-solving skills
- Goal-oriented with a focus on delivering excellent customer service
- Ability to demonstrate strong interpersonal relationship-building skills
- Proficient with PCs and navigating a multi-window environment
- Intermediate skills in MS Outlook, Word, and Excel
- Must be detail-oriented with the ability to multitask, manage priorities, and manage time effectively
- Ability to regularly stand, use hands, and reach with hands and arms
- Ability to walk, stoop, kneel, crouch, or crawl
- Ability to regularly lift to 15-30 lbs
- Ability to safely lift up to 70 lbs
- Specific vision abilities including close vision, peripheral vision, and the ability to adjust focus
Desired Qualifications
- Focus on customer account management
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