Customer Service Representative (FT- 1.0FTE, Day Shift)

Customer Service Representative responsible for providing effective service to patients and internal departments, handling 65-80 inbound/outbound calls daily, making outbound calls to discuss balances, offering financial assistance or payment arrangements, validating insurance, routing calls, using Epic for patient inquiries, and maintaining professional communication in a healthcare setting; role requires data entry accuracy, typing proficiency, and adherence to policies and confidentiality; on-call and extended hours may be required.